Add shipping protection
that turns losses into profits
💎
Built for Shopify
★ 5.0
1940+ reviews
50,000+
Shopify brand users
Add shipping protection
that turns losses into profits
💎
Built for Shopify
★ 5.0
1940+ reviews
50,000+
Shopify brand users
Trusted by 50,000+ Shopify DTC Brands
Trusted by 50,000+ Shopify DTC Brands
After using Shipping Protection:
When packages are delayed, lost, damaged, or stolen, claims are handled transparently and resolved fast; customers stay happy, risks decrease, and costs remain minimal.
35%
Reduction in shipping losses
70%
Fewer support tickets
60%
Customer attach rates
62%
Increase in repurchase intent
100% free for merchants:
Streamline shipping protection from checkout to claims
Shipping Protection Coverage
Protect orders with reliable coverage
- Coverage for most shipping issues
Lost, damaged, delayed, or stolen packages are covered, reducing refund and exchange costs and customer complaints.
- Licensed insurance backing ensures reliability
Professional insurance companies handle claims within 48 hours, so you focus on growing without worrying about shipping issues.
- Post-purchase emails prevent confusion
Customers receive an email after purchase explaining coverage and claims process. This reduces support questions before they start.
- Carbon offsets included to neutralize emissions
When customers purchase protection, a portion of premiums goes toward carbon offsets projects. Good for the planet, good for your brand.
100% free for merchants:
Streamline shipping protection from checkout to claims
Shipping Protection Coverage
Protect orders with reliable coverage
- Coverage for most shipping issues
Lost, damaged, delayed, or stolen packages are covered, reducing refund and exchange costs and customer complaints.
- Licensed insurance backing ensures reliability
Professional insurance companies handle claims within 48 hours, so you focus on growing without worrying about shipping issues.
- Post-purchase emails prevent confusion
Customers receive an email after purchase explaining coverage and claims process. This reduces support questions before they start.
- Carbon offsets included to neutralize emissions
When customers purchase protection, a portion of premiums goes toward carbon offsets projects. Good for the planet, good for your brand.
Seamless Claim Resolution
Self-service claim experience for fewer tickets
- 24/7 claim portal availability
Customers file claims, upload photos, and track progress without contacting support. No need to email you about missing packages.
- Multiple entry points for simple filing
Claims can be initiated from the confirmation email or the ParcelPanel order tracking page. Customers don't have to hunt around.
- 48-hour resolution keeps customers happy
Seamless processing delivers fast resolution that maintains trust. This minimizes back-and-forth emails and manual intervention.
- Unified dashboard with transparent claims
Track protection status, claims, and payouts in one view. You get streamlined claim management while customers get transparent status updates for peace of mind.
Zero-Cost Protection for Merchants
Cost savings with revenue sharing opportunities
- Customer-paid protection eliminates risk with profit potential
Buyers cover protection costs, removing your shipping liability while you can earn a share of premiums through a customized store setup..
- Licensed insurance guarantee builds customer trust
Protection powered by licensed U.S. insurance providers ensures credible coverage that customers can rely on.
- Transparent, low-cost protection option
Clear, upfront costs at checkout make protection an easy add-on that many customers willingly choose.
Zero-Cost Protection for Merchants
Cost savings with revenue sharing opportunities
- Customer-paid protection eliminates risk with profit potential
Buyers cover protection costs, removing your shipping liability while you can earn a share of premiums through a customized store setup..
- Licensed insurance guarantee builds customer trust
Protection powered by licensed U.S. insurance providers ensures credible coverage that customers can rely on.
- Transparent, low-cost protection option
Clear, upfront costs at checkout make protection an easy add-on that many customers willingly choose.
Easy Protection Setup
Zero-code install and customization. Live in minutes.
- No-code Shopify setup takes minutes
Simply click to install, no developers needed, protection goes live immediately.
- Flexible widget placement options
Add the protection widget to your cart page (Shopify) or checkout page (Shopify Plus) based on your store setup.
- Widget styling matches your brand
Customize colors, text, and design to maintain consistent brand experiences across checkout.
Seamless integration with your existing tech stack
No ripping out your existing setup or forcing your team to learn new systems. Built for Shopify and seamlessly connected to 1,400+ global carriers and leading Shopify apps like Klaviyo, Shippo, and ShipStation.
Trusted by 5000+ Shopify DTC brands
Discover how ParcelPanel's tracking solution boosts brand loyalty and repeat sales for Shopify online retailers.
92%
Time savings on claims
TESmart faced mounting post-purchase challenges with its global consumer electronics business. Frequent WISMO inquiries overwhelmed customer service, while shipping issues caused costly refunds and reshipments, straining profit margins and customer relationships.
TESmart implemented ParcelPanel's branded tracking and Worry-Free Delivery Protection before peak season. Results: 75% fewer customer inquiries, 92% reduction in claims processing time, and 99% customer satisfaction during holiday seasons.
Real voice from our real customers
Don't take our word for it. Here's what our customers say:
★★★★★
BreatheFree
United Kingdom
July 8, 2025
Great protection when ever you need it and the claims resolution has def helped reduce customer complaints. Anyone looking to eliminate shipping headaches and boost customer confidence then this is a must have cant recommend it enough.
★★★★★
Celina the Label
United States
May 13, 2025
I'll be honest, I was hesitant about adding shipping protection to our checkout at first. But wow, what a difference it's made! Our customers actually love having the option, and we've seen our support tickets for lost packages drop by almost 70%. The setup was incredibly smooth too — literally took us less than 10 minutes to get everything running.
★★★★★
Cozyla
United States
April 25, 2025
The shipping protection feature has been fantastic - customers love the peace of mind and we've eliminated replacement costs. The support team, especially people like Kelly, is super helpful when setting up protection rules. It's been a game-changer for reducing shipping headaches!
★★★★★
J J Market
United States
January 20, 2025
Simple setup, great results. Protection widget works perfectly and customers actually use it - we're seeing around 40% attach rate. No more headaches with lost packages and angry emails. Support team helped us get everything configured properly. Would definitely recommend to other store owners.
Optimize your post-purchase experience today.
Provide branded tracking, automated returns and exchanges, and shipping protection to keep customers informed, confident, and coming back.
Transform your return experience today.
Deliver customers a seamless return and exchange experience while reducing refunds and retaining more revenue.
#1 post-purchase solution for Shopify DTC brands.
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©2025 ParcelPanel. All rights reserved.