Return smarter. Exchange faster.
Retain more revenue.
# 1
Shopify returns app
★ 4.9+
370+ reviews
💎
Built for Shopify
Return smarter. Exchange faster.
Retain more revenue.
# 1
Shopify returns app
★ 4.9+
370+ reviews
💎
Built for Shopify
Trusted by 50,000+ Shopify DTC Brands
Trusted by 50,000+ Shopify DTC Brands
Turn return losses into revenue retention
ParcelPanel transforms costly refunds into profitable exchanges while automating your returns process.
21%
Lower return rate
57%
More retained revenue
28%
More Loyal customers
3x
Return cost savings
Build a seamless returns & exchanges experience that retains customers
ParcelPanel returns management system streamlines the process and puts exchanges first.
Save time. Reduce costs. Keep revenue in your store.
Smart returns & exchanges
Stop letting refunds drain your profits
- Multiple exchange options maximize revenue retention
Exchange for the same items, variants, different ones, and partial bundles exchanges.
- Comprehensive store credit solutions preserve cash flow
Offer refunds via store credit, discount coupons, or gift cards instead of cash refunds, ensuring customers return to spend again.
- Return rewards and auto-exchange flows keep revenue
Guided by prompts like return reward badges and automated flows to reduce refund rates by up to 40%.
Self-service return portal
Self-service return portal, fully branded
- Custom-branded return portal under your domain
Let customers return items anytime through a self-service portal on your domain, fully branded and always within your site.
- Fully customizable design that matches your store
Ensure every touchpoint feels cohesive, reinforcing brand trust and professionalism during the return process.
- Professional return experience that builds customer confidence
Turn potentially negative return experiences into positive brand interactions that encourage future purchases.
Self-service return portal
Self-service return portal, fully branded
- Custom-branded return portal under your domain
Let customers return items anytime through a self-service portal on your domain, fully branded and always within your site.
- Fully customizable design that matches your store
Ensure every touchpoint feels cohesive, reinforcing brand trust and professionalism during the return process.
- Professional return experience that builds customer confidence
Turn potentially negative return experiences into positive brand interactions that encourage future purchases.
Return tracking & notifications
Keep cutomers informed every step of the way
- Real-time tracking eliminates customer anxiety
Customers see exactly where their return package is, reducing uncertainty and building confidence in your process.
- Automated status emails cut support tickets by 75%
Proactive notifications keep customers informed without manual work, freeing your team for revenue-generating activities.
- Self-service portal answers questions instantly
Customers check return status 24/7 without contacting support, dramatically reducing "where's my return?" inquiries.
Return analytics
Data-driven returns management for smarter decisions
- Centralized dashboard saves hours daily
Manage all returns from one location instead of switching between multiple tools, reducing processing time and human errors.
- Bulk processing handles high return volumes efficiently
Approve, reject, or process dozens of returns simultaneously, scaling your operations without adding staff.
- Complete analytics reveal profit opportunities
Track return patterns, identify problem products, and optimize policies to reduce return rates and increase profitability.
Return analytics
Data-driven returns management for smarter decisions
- Centralized dashboard saves hours daily
Manage all returns from one location instead of switching between multiple tools, reducing processing time and human errors.
- Bulk processing handles high return volumes efficiently
Approve, reject, or process dozens of returns simultaneously, scaling your operations without adding staff.
- Complete analytics reveal profit opportunities
Track return patterns, identify problem products, and optimize policies to reduce return rates and increase profitability.
Return workflows & automation
Automate returns & exchanges with smart workflows
- Return workflows adapt to reasons, customers, and methods
Customize return options and shipping methods by reason, customer tier, or region for a smoother, smarter return experience. Reduce friction, increase customer satisfaction.
- Powerful automation eliminates manual review
Automate approvals, refunds, and exchanges with routing logic, customer data, and real-time return status. Block restricted products upfront.
- Flexible rule engine enables precise control
Set targeted rules by return reason, quantity, or customer tier to optimize decisions across different segments.
Flexible return logistics
Flexible return shipping elevates customer experience
- Major global carrier integrations deliver up to 60% shipping savings
Access discounted rates from major carriers and regional providers, dramatically reducing your reverse logistics costs.
- QR code labels eliminate printing costs and delays
Customers scan codes at drop-off locations instead of printing labels, reducing friction while cutting your operational expenses.
- Pickup and drop-off options increase customer satisfaction
Offer convenient return methods that customers prefer while negotiating better rates through volume partnerships.
Flexible return logistics
Flexible return shipping elevates customer experience
- Major global carrier integrations deliver up to 60% shipping savings
Access discounted rates from major carriers and regional providers, dramatically reducing your reverse logistics costs.
- QR code labels eliminate printing costs and delays
Customers scan codes at drop-off locations instead of printing labels, reducing friction while cutting your operational expenses.
- Pickup and drop-off options increase customer satisfaction
Offer convenient return methods that customers prefer while negotiating better rates through volume partnerships.
Returns protection
Win more customers with worry-free return service
- Optional checkout widget generates protection fees that offset return costs
Customers can purchase return protection at checkout for free returns, creating a new revenue stream that covers return costs.
- Flexible coverage options match your business model
Configure free return benefits per order or by customer tier, balancing customer experience with profitability.
- Transparent pricing builds customer trust
Clear, upfront return protection costs eliminate surprise fees, increasing conversion rates while protecting your margins.
Seamless integration with your existing tech stack
No ripping out your existing setup or forcing your team to learn new systems. Built for Shopify and seamlessly connected to 1,400+ global carriers and leading Shopify apps like Klaviyo, Shippo, and ShipStation.
Trusted by 5000+ Shopify DTC brands
Discover how ParcelPanel's return solution boost customer loyalty and retention for Shopify online retailers.
54%
Refund value recovered
As Ever‑Pretty expanded globally in the apparel industry, rising returns and refund requests eroded revenue, while the lack of reliable order tracking and return visibility left customers anxious and overwhelmed the support team.
By adopting ParcelPanel's post‑purchase solutions, customers gained full visibility to track orders and manage returns on their own, and the team used exchange‑first automation to save time, cut refunds and recover revenue.
Real voice from our real customers
Don't take our word for it. Here's what our customers say:
★★★★★
PERFEX Industries
Canada
May 15, 2024
Okay, 2 words to describe this app: SIMPLY AMAZING. I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it.
★★★★★
The Dressing Room
United States
February 17, 2024
AMAZING customer service. New to using the app but I am shocked how easy the set up is and how quickly their team gets back to me with any help needed. The interface is really clean and exactly what I've needed for exchange orders.
★★★★★
Your Shiny Clothes
United Kingdom
May 30, 2025
I just downloaded the app and had a lot of questions because I have been looking for an app that also covers international returns. This app does that but I needed to know how and what. Jessca answered all my questions (and there were a lot) swiftly and provided screenshots to show me where to go.
★★★★★
Get Flocked
Australia
September 8, 2023
If I could give 100 Stars for this App, I would. We can't fault the amazing and we mean AMAZING customer service and support. We turned to this App because other "return" apps just didn't meet our needs for us to be able to provide a seamless customer experience, but Parcel Panel Returns & Exchanges has filled the gap in the market.
Transform your return experience today.
Deliver customers a seamless return and exchange experience while reducing refunds and retaining more revenue.
Transform your return experience today.
Deliver customers a seamless return and exchange experience while reducing refunds and retaining more revenue.
#1 post-purchase solution for Shopify DTC brands.
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