Turn post-purcase service
into brand loyalty & repeat sales
# 1
Shopify order tracking
# 1
Shopify returns&
exchanges
★ 5.0
2310+ customer
reviews
💎
Built for Shopify
Certified
Turn post-purcase service
into brand loyalty & repeat sales
# 1
Shopify order tracking
# 1
Shopify returns&
exchanges
★ 5.0
2310+ customer
reviews
💎
Built for Shopify
Certified
Trusted by 50,000+ Shopify DTC Brands
Trusted by 50,000+ Shopify DTC Brands
The outcomes brands using ParcelPanel see
When customers track orders, we turn tracking into trust. When they return something, we turn returns into revenue. When customers want confidence, we turn worry into protection.
75%
Reduction in support tickets
35%
Reduction in shipping losses
27%
Increase in repeat purchases
23%
Increase in customer retention
Explore Our All-in-one Post-purchase Solution
ParcelPanel transforms costly refunds into profitable exchanges while automating your returns process.
Deliver engaging brand order tracking experiences to reduce WISMO tickets, foster customer loyalty, and drive sales.
Features:
✓ Branded tracking page
✓ Automated shipping notifications
✓ Last-mile tracking
✓ Data-driven analytics
✓ Smart marketing campaigns
✓ Estimated delivery date (EDD)
✓ Order tracking dashboard
✓ Dropshipping mode
💎 Built for Shopify
Deliver hassle-free return and enticing exchanges experience to minimize losses, reduce friction, and retain revenue.
Features:
✓ Smart returns & exchanges
✓ Self-service return portal
✓ Return tracking & notifications
✓ Return analytics
✓ Return workflows & automation
✓ Flexible return logistics
✓ Returns protection
💎 Built for Shopify
Offer shipping protection to boost shopping confidence, increase CAST, and boost profits.
Features:
✓ Protect against loss, damage, delay
✓ Carbon neutral shipping
✓ Zero-Cost Protection for Merchants
✓ Add Protection at cart or checkout
✓ Seamless Claim Resolution
✓ Perfectly match the store theme
✓ Powerful analytics
💎 Built for Shopify
Seamless integration with your existing tech stack
No ripping out your existing setup or forcing your team to learn new systems. Built for Shopify and seamlessly connected to 1,400+ global carriers and leading Shopify apps like Klaviyo, Shippo, and ShipStation.
Trusted by 5000+ Shopify DTC brands
Discover how ParcelPanel's tracking solution boosts brand loyalty and repeat sales for Shopify online retailers.
54%
Refund value recovered
As Ever‑Pretty expanded globally in the apparel industry, rising returns and refund requests eroded revenue, while the lack of reliable order tracking and return visibility left customers anxious and overwhelmed the support team.
By adopting ParcelPanel's post‑purchase solutions, customers gained full visibility to track orders and manage returns on their own, and the team used exchange‑first automation to save time, cut refunds and recover revenue.
30%+
Customer service cost reduced
As ATOLEA expanded to 70+ countries, global post-purchase management overwhelmed their customer service team. Without centralized tracking, agents handled constant shipping inquiries while missing customer retention opportunities.
Atolea implemented ParcelPanel's branded tracking and marketing channels. Customers self-serve tracking, viewing pages 3.4 times per order. Results: 30%+ customer service cost savings, 463% marketing ROI in post-purchase, and industry-leading retention.
30%+
Customer service cost reduced
As ATOLEA expanded to 70+ countries, global post-purchase management overwhelmed their customer service team. Without centralized tracking, agents handled constant shipping inquiries while missing customer retention opportunities.
Atolea implemented ParcelPanel's branded tracking and marketing channels. Customers self-serve tracking, viewing pages 3.4 times per order. Results: 30%+ customer service cost savings, 463% marketing ROI in post-purchase, and industry-leading retention.
Real voice from our real customers
Don't take our word for it. Here's what our customers say:
★★★★★
Vision Beam
United States
November 12, 2024
Parcel Panel has been a game-changer for our order tracking process. The integration is seamless, and the app offers a great customer experience by providing clear, real-time updates on shipping statuses. It’s easy to use, customizable, and has significantly reduced customer inquiries regarding delivery. Highly recommended.
★★★★★
Libelté
France
June 6, 2025
Nous utilisons Parcel Panel avec Klaviyo pour automatiser nos emails de suivi et post-livraison, et c’est un vrai game-changer. L’intégration est fluide, les événements (comme “colis livré”) remontent parfaitement, et la personnalisation client devient ultra précise.
Nos clients sont rassurés, notre SAV a chuté, et l’expérience globale s’en trouve renforcée.
★★★★★
PERFEX Industries
Canada
May 15, 2024
Okay, 2 words to describe this app: SIMPLY AMAZING. I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it.
★★★★★
Celina the Label
United States
May 13, 2025
I'll be honest, I was hesitant about adding shipping protection to our checkout at first. But wow, what a difference it's made! Our customers actually love having the option, and we've seen our support tickets for lost packages drop by almost 70%. The setup was incredibly smooth too — literally took us less than 10 minutes to get everything running.
Optimize your post-purchase experience today.
Provide branded order tracking, automated returns and exchanges, and shipping protection to keep customers informed, confident, and coming back.
Optimize your post-purchase experience today.
Provide branded order tracking, automated returns and exchanges, and shipping protection to keep customers informed, confident, and coming back.
#1 post-purchase solution for Shopify DTC brands.
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©2025 ParcelPanel. All rights reserved.